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Update the GC Forms Privacy Notice Statement and Terms & Conditions #7964

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Description

@samburtonCDS

Description
We have a backlog of updates that need to be made to GC Forms policy documents.

Acceptance Criteria:

  • Necessary updates are identified (policy & content design)
  • Content changes are drafted (content design)
  • Content changes are reviewed (policy)
  • Content changes are bilingual
  • Content changes are live

Definition of Done
Updated PNS and T&Cs are ready to go live in both official languages

Goal is to ship at the same time as the updates to the ToU and SLA.

Associated research
Research sessions on attachment downloads through the UI highlighted that:

  • Users have a tendency to place full responsibility for detecting and handling malicious files on GC Forms.
  • Not all users are aware of their department’s storage policies, which may affect how they manage downloaded files and attachments.

Activity

  1. self-assigned this
    on Sep 23, 2026
  2. samburtonCDS commented on Sep 23, 2026

    @samburtonCDS
    ContributorAuthor

    Updates that require further team discussion

    -Privacy Notice Statement

    • Clarify audience for privacy statement
    • Align language and format with the format of other platform privacy statements

    -Terms and conditions

    • Clarify audience for terms and conditions
    • Adjust the language of the Terms and conditions for form fillers toward grade 6 or 7 reading level as according to the 2022 literacy stats, about 49% of Canadian residents face literacy challenges. That percentage may be an underestimate because several vulnerable groups were not included in that survey.
  3. samburtonCDS commented on Sep 23, 2026

    @samburtonCDS
    ContributorAuthor

    Feedback from PMD received:

    PMD has identified two minor comments regarding the Privacy Notice Statement:

    1. Clarification of retention practices following account deletion.
    2. Review of the Personal Information Bank reference to determine whether PSU 919 (Internal Communications) may be a more appropriate reference for the personal information described in the Privacy Notice Statement.
    3. PMD has no substantive comments regarding the Terms of Use.
    4. next steps: Sam to review and restart review of Yedida's updates to policy docs, including incorporating PMD's input.
  4. changed the title [-]Updates to Privacy Notice Statement and Terms & Conditions[/-] [+]Update the Privacy Notice Statement and Terms & Conditions[/+] on Oct 16, 2026
  5. added theissue type on Oct 26, 2026
  6. removed theissue type on Oct 26, 2026
  7. changed the title [-]Update the Privacy Notice Statement and Terms & Conditions[/-] [+]Update the GC Forms Privacy Notice Statement and Terms & Conditions[/+] on Oct 26, 2026
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