Enabling AI triage for Shared Voicemails

teams/teams-ps/MicrosoftTeams/Get-CsSharedVoicemailTriageSettingsTemplate.md

@@ -0,0 +1,99 @@
+---
+applicable: Microsoft Teams Queues App, Outlook
+author: vijurtse
+external help file: Microsoft.Rtc.Management.Hosted.dll-help.xml
+Locale: en-US
+Module Name: MicrosoftTeams
+ms.author: vijurtse
+ms.reviewer: williamlooney
+online version: https://learn.microsoft.com/powershell/module/microsoftteams/Get-CsSharedVoicemailTriageSettingsTemplate
+schema: 2.0.0
+title: Get-CsSharedVoicemailTriageSettingsTemplate
+---
+
+# Get-CsSharedVoicemailTriageSettingsTemplate
+
+## SYNOPSIS
+The Get‑CsSharedVoicemailTriageSettingsTemplate cmdlet retrieves the configuration for automatic triage of Shared Voicemails, including the importance flag, summary, suggested actions, and category settings.
+
+## SYNTAX
+
+```
+Get-CsSharedVoicemailTriageSettingsTemplate [[-Id] <string>] [<CommonParameters>]
+```
+
+## DESCRIPTION
+Use the Get‑CsSharedVoicemailTriageSettingsTemplate cmdlet to retrieve the configuration for automatic triage of Shared Voicemails. This includes settings for importance flagging, summary generation, suggested actions, and category assignment.
+## EXAMPLES
+
+### Example 1
+```
+Get‑CsSharedVoicemailTriageSettingsTemplate -Id 3a4b3d9b-91d8-4fbf-bcff-6907f325842c
+
+```
+This example retrieves the configuration of the specified Shared Voicemail triage template.
+
+### Example 2
+```
+Get‑CsSharedVoicemailTriageSettingsTemplate
+
+```
+This example retrieves a list of all available templates for voicemail triage settings.
+
+## PARAMETERS
+
+### -ID
+
+Template ID
+
+```yaml
+Type: System.String
+Parameter Sets: (All)
+
+Required: False
+Position: Named
+Default value: None
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
+
+### CommonParameters
+
+This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216).
+
+## INPUTS
+
+### None
+
+## OUTPUTS
+
+### Microsoft.Rtc.Management.OAA.Models.AutoAttendant
+
+## NOTES
+
+## RELATED LINKS
+
+[New-CsSharedVoicemailTriageSettingsTemplate](./New-CsSharedVoicemailTriageSettingsTemplate.md)
+
+[Set-CsSharedVoicemailTriageSettingsTemplate](./Set-CsSharedVoicemailTriageSettingsTemplate.md)
+
+[Remove-CsSharedVoicemailTriageSettingsTemplate](./Remove-CsSharedVoicemailTriageSettingsTemplate.md)
+
+[New-CsCallQueue](./New-CsCallQueue.md)
+
+[Get-CsCallQueue](./Get-CsCallQueue.md)
+
+[Set-CsCallQueue](./Set-CsCallQueue.md)
+
+[Remove-CsCallQueue](./Remove-CsCallQueue.md)
+
+[New-CsAutoAttendant](https://learn.microsoft.com/powershell/module/microsoftteams/new-csautoattendant)
+
+[Get-CsAutoAttendant](https://learn.microsoft.com/powershell/module/microsoftteams/get-csautoattendant)
+
+[Set-CsAutoAttendant](https://learn.microsoft.com/powershell/module/microsoftteams/set-csautoattendant)
+
+[Remove-CsAutoAttendant](https://learn.microsoft.com/powershell/module/microsoftteams/remove-csautoattendant)
+
+

teams/teams-ps/MicrosoftTeams/MicrosoftTeams.md

@@ -299,6 +299,9 @@ Retrieves the list of Shared Call History templates.
 ### [Get-CsSharedCallQueueHistoryTemplate](Get-CsSharedCallQueueHistoryTemplate.md)
 Deprecated - new cmdlet is Get-CsSharedCallHistoryTemplate
 
+### [Get-CsSharedVoicemailTriageSettingsTemplate](Get-CsSharedVoicemailTriageSettingsTemplate.md)
+Retrieves the configuration for automatic triage of Shared Voicemails
+
 ### [Get-CsTagsTemplate](Get-CsTagsTemplate.md)
 Retrieves a list of existing Tag templates.
 
@@ -926,6 +929,9 @@ Use the New-CsSharedCallHistoryTemplate cmdlet to create a Shared Call History t
 ### [New-CsSharedCallQueueHistoryTemplate](New-CsSharedCallQueueHistoryTemplate.md)
 Deprecated - new cmdlet is New-CsSharedCallHistoryTemplate
 
+### [New-CsSharedVoicemailTriageSettingsTemplate](New-CsSharedVoicemailTriageSettingsTemplate.md)
+This cmdlet creates an AI triage settings template for Shared Voicemails.
+
 ### [New-CsTag](New-CsTag.md)
 Use the New-CsTag cmdlet to create a new tag that can be added to a Tag template.
 
@@ -1233,7 +1239,10 @@ This cmdlet will remove/delete a device from the remote log collection configura
 Removes Shared Call History template.
 
 ### [Remove-CsSharedCallQueueHistoryTemplate](Remove-CsSharedCallQueueHistoryTemplate.md)
-Deprecated - use new cmdlet CsSharedCallHistoryTemplate
+Deprecated - use new cmdlet CsSharedCallHistoryTemplate.
+
+### [Remove-CsSharedVoicemailTriageSettingsTemplate](Remove-CsSharedVoicemailTriageSettingsTemplate.md)
+Removes AI Triage SettingsTemplate for Shared Voicemails.
 
 ### [Remove-CsTagsTemplate](Remove-CsTagsTemplate.md)
 Deletes an existing Tag template.
@@ -1557,7 +1566,10 @@ This cmdlet allows the admin to create and edit a device requested for remote lo
 This cmdlet allows to configure Shared Call History template.
 
 ### [Set-CsSharedCallQueueHistoryTemplate](Set-CsSharedCallQueueHistoryTemplate.md)
-Deprecated - use new cmdlet Set-CsSharedCallHistoryTemplate
+Deprecated - use new cmdlet Set-CsSharedCallHistoryTemplate.
+
+### [Set-CsSharedVoicemailTriageSettingsTemplate](Set-CsSharedVoicemailTriageSettingsTemplate.md)
+This cmdlet allows to configure AI Triage Settings Template for Shared Voicemails.
 
 ### [Set-CsTagsTemplate](Set-CsTagsTemplate.md)
 Make changes to an existing Tag template.

teams/teams-ps/MicrosoftTeams/New-CsAutoAttendant.md

@@ -20,7 +20,7 @@ Use the New-CsAutoAttendant cmdlet to create a new Auto Attendant (AA).
 ## SYNTAX
 
 ```powershell
-New-CsAutoAttendant -Name <String> -LanguageId <String> -TimeZoneId <String> -DefaultCallFlow <Object> [-CallFlows <Object>] [-CallHandlingAssociations <Object>] [-Operator <Object>] [-VoiceId <String>] [-EnableVoiceResponse] [-EnableMainlineAttendant] [-MainlineAttendantAgentVoiceId <String>] [-InclusionScope <Object>] [-ExclusionScope <Object>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-UserNameExtension <String>] [-AutoRecordingTemplateId <String>] [-Tenant <Guid>] [<CommonParameters>]
+New-CsAutoAttendant -Name <String> -LanguageId <String> -TimeZoneId <String> -DefaultCallFlow <Object> [-CallFlows <Object>] [-CallHandlingAssociations <Object>] [-Operator <Object>] [-VoiceId <String>] [-EnableVoiceResponse] [-EnableMainlineAttendant] [-MainlineAttendantAgentVoiceId <String>] [-InclusionScope <Object>] [-ExclusionScope <Object>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-UserNameExtension <String>] [-AutoRecordingTemplateId <String>] [-SharedVoicemailTriageSettingsTemplateId <String>] [-Tenant <Guid>] [<CommonParameters>]
 ```
 
 ## DESCRIPTION
@@ -43,6 +43,7 @@ You can create new AAs by using the New-CsAutoAttendant cmdlet; each newly creat
 > - -EnableMainLineAttendant
 > - -MainlineAttendantAgentVoiceId
 > - -AutoRecordingTemplateId
+> - -SharedVoicemailTriageSettingsTemplateId
 
 **NOTES**:
 
@@ -531,6 +532,26 @@ Accept pipeline input: False
 Accept wildcard characters: False
 ```
 
+### -SharedVoicemailTriageSettingsTemplateId
+
+The SharedVoicemailTriageSettingsTemplateId enables automatic triage of Shared Voicemails using a compliant Substrate Large Language Model (LLM). It also specifies which additional LLM‑generated fields are added to each shared voicemail message, including the importance flag, summary, suggested actions, and categories. All data is processed in real time and stored in Exchange as part of the delivered voicemail message.
+
+> [!NOTE]
+> Voicemail transcription must be enabled in your Voicemail Policies. The LLM‑based triage process relies exclusively on the voicemail transcription. If the tenant’s configured language is not supported for voicemail transcription, no transcription will be generated and automatic triaging will not occur.
+>
+
+```yaml
+Type: String
+Parameter Sets: (All)
+Aliases:
+
+Required: False
+Position: Named
+Default value: None
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
 ### -Tenant
 
 This parameter is reserved for Microsoft internal use only.

teams/teams-ps/MicrosoftTeams/New-CsCallQueue.md

@@ -19,7 +19,7 @@ Creates new Call Queue in your Teams organization.
 ## SYNTAX
 
 ```
-New-CsCallQueue -Name <String> [-AgentAlertTime <Int16>] [-AllowOptOut <Boolean>] [-DistributionLists <List>] [-Tenant <Guid>] [-UseDefaultMusicOnHold <Boolean>] [-WelcomeMusicAudioFileId <Guid>] [-MusicOnHoldAudioFileId <Guid>] [-OverflowAction <Object>] [-OverflowActionTarget <Guid>] [-OverflowActionCallPriority <Int16>] [-OverflowThreshold <Int16>] [-TimeoutAction <Object>] [-TimeoutActionTarget <Guid>] [-TimeoutActionCallPriority <Int16>] [-TimeoutThreshold <Int16>] [-NoAgentAction <Object>] [-NoAgentActionTarget <Guid>] [-NoAgentActionCallPriority <Int16>] [-RoutingMethod <Object>] [-PresenceBasedRouting <Boolean>] [-ConferenceMode <Boolean>] [-User <List>] [-LanguageId <String>] [-LineUri <String>] [-OboResourceAccountIds <List>] [-OverflowDisconnectTextToSpeechPrompt <String>][-OverflowDisconnectAudioFilePrompt <Guid>] [-OverflowRedirectPersonTextToSpeechPrompt <String>][-OverflowRedirectPersonAudioFilePrompt <Guid>] [-OverflowRedirectVoiceAppTextToSpeechPrompt <String>] [-OverflowRedirectVoiceAppAudioFilePrompt <Guid>] [-OverflowRedirectPhoneNumberTextToSpeechPrompt <String>] [-OverflowRedirectPhoneNumberAudioFilePrompt <Guid>] [-OverflowRedirectVoicemailTextToSpeechPrompt <String>] [-OverflowRedirectVoicemailAudioFilePrompt <Guid>] [-OverflowSharedVoicemailTextToSpeechPrompt <String>] [-OverflowSharedVoicemailAudioFilePrompt <Guid>] [-EnableOverflowSharedVoicemailTranscription <Boolean>] [-EnableOverflowSharedVoicemailSystemPromptSuppression <Boolean>] [-TimeoutDisconnectTextToSpeechPrompt <String>][-TimeoutDisconnectAudioFilePrompt <Guid>] [-TimeoutRedirectPersonTextToSpeechPrompt <String>] [-TimeoutRedirectPersonAudioFilePrompt <Guid>] [-TimeoutRedirectVoiceAppTextToSpeechPrompt <String>] [-TimeoutRedirectVoiceAppAudioFilePrompt <Guid>] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt <String>] [-TimeoutRedirectPhoneNumberAudioFilePrompt <Guid>] [-TimeoutRedirectVoicemailTextToSpeechPrompt <String>] [-TimeoutRedirectVoicemailAudioFilePrompt <Guid>] [-TimeoutSharedVoicemailTextToSpeechPrompt <String>] [-TimeoutSharedVoicemailAudioFilePrompt <Guid>] [-EnableTimeoutSharedVoicemailTranscription <Boolean>] [-EnableTimeoutSharedVoicemailSystemPromptSuppression <Boolean>] [-NoAgentApplyTo <String>] [-NoAgentDisconnectTextToSpeechPrompt <String>][-NoAgentDisconnectAudioFilePrompt <Guid>] [-NoAgentRedirectPersonTextToSpeechPrompt <String>] [-NoAgentRedirectPersonAudioFilePrompt <Guid>] [-NoAgentRedirectVoiceAppTextToSpeechPrompt <String>] [-NoAgentRedirectVoiceAppAudioFilePrompt <Guid>] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt <String>] [-NoAgentRedirectPhoneNumberAudioFilePrompt <Guid>] [-NoAgentRedirectVoicemailTextToSpeechPrompt <String>] [-NoAgentRedirectVoicemailAudioFilePrompt <Guid>] [-NoAgentSharedVoicemailTextToSpeechPrompt <String>] [-NoAgentSharedVoicemailAudioFilePrompt <Guid>] [-EnableNoAgentSharedVoicemailTranscription <Boolean>] [-EnableNoAgentSharedVoicemailSystemPromptSuppression <Boolean>] [-ChannelId <String>] [-ChannelUserObjectId <Guid>] [-ShiftsTeamId <String>] [-ShiftsSchedulingGroupId <String>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-WelcomeTextToSpeechPrompt <String>] [-IsCallbackEnabled <Boolean>] [-CallbackRequestDtmf <String>] [-WaitTimeBeforeOfferingCallbackInSecond <Int16>] [-NumberOfCallsInQueueBeforeOfferingCallback <Int16>] [-CallToAgentRatioThresholdBeforeOfferingCallback <Int16>] [-CallbackOfferAudioFilePromptResourceId <Guid>] [-CallbackOfferTextToSpeechPrompt <String>] [-CallbackEmailNotificationTarget <Guid>] [-ServiceLevelThresholdResponseTimeInSecond <Int16> ] [-ComplianceRecordingForCallQueueTemplateId <List>] [-TextAnnouncementForCR <String>] [-CustomAudioFileAnnouncementForCR <Guid>] [-TextAnnouncementForCRFailure <String>] [-CustomAudioFileAnnouncementForCRFailure <Guid>] [-ShouldOverwriteCallableChannelProperty <Boolean>] [-SharedCallQueueHistoryTemplateId <String>] [-AutoRecordingTemplateId <String>] [<CommonParameters>]
+New-CsCallQueue -Name <String> [-AgentAlertTime <Int16>] [-AllowOptOut <Boolean>] [-DistributionLists <List>] [-Tenant <Guid>] [-UseDefaultMusicOnHold <Boolean>] [-WelcomeMusicAudioFileId <Guid>] [-MusicOnHoldAudioFileId <Guid>] [-OverflowAction <Object>] [-OverflowActionTarget <Guid>] [-OverflowActionCallPriority <Int16>] [-OverflowThreshold <Int16>] [-TimeoutAction <Object>] [-TimeoutActionTarget <Guid>] [-TimeoutActionCallPriority <Int16>] [-TimeoutThreshold <Int16>] [-NoAgentAction <Object>] [-NoAgentActionTarget <Guid>] [-NoAgentActionCallPriority <Int16>] [-RoutingMethod <Object>] [-PresenceBasedRouting <Boolean>] [-ConferenceMode <Boolean>] [-User <List>] [-LanguageId <String>] [-LineUri <String>] [-OboResourceAccountIds <List>] [-OverflowDisconnectTextToSpeechPrompt <String>][-OverflowDisconnectAudioFilePrompt <Guid>] [-OverflowRedirectPersonTextToSpeechPrompt <String>][-OverflowRedirectPersonAudioFilePrompt <Guid>] [-OverflowRedirectVoiceAppTextToSpeechPrompt <String>] [-OverflowRedirectVoiceAppAudioFilePrompt <Guid>] [-OverflowRedirectPhoneNumberTextToSpeechPrompt <String>] [-OverflowRedirectPhoneNumberAudioFilePrompt <Guid>] [-OverflowRedirectVoicemailTextToSpeechPrompt <String>] [-OverflowRedirectVoicemailAudioFilePrompt <Guid>] [-OverflowSharedVoicemailTextToSpeechPrompt <String>] [-OverflowSharedVoicemailAudioFilePrompt <Guid>] [-EnableOverflowSharedVoicemailTranscription <Boolean>] [-EnableOverflowSharedVoicemailSystemPromptSuppression <Boolean>] [-TimeoutDisconnectTextToSpeechPrompt <String>][-TimeoutDisconnectAudioFilePrompt <Guid>] [-TimeoutRedirectPersonTextToSpeechPrompt <String>] [-TimeoutRedirectPersonAudioFilePrompt <Guid>] [-TimeoutRedirectVoiceAppTextToSpeechPrompt <String>] [-TimeoutRedirectVoiceAppAudioFilePrompt <Guid>] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt <String>] [-TimeoutRedirectPhoneNumberAudioFilePrompt <Guid>] [-TimeoutRedirectVoicemailTextToSpeechPrompt <String>] [-TimeoutRedirectVoicemailAudioFilePrompt <Guid>] [-TimeoutSharedVoicemailTextToSpeechPrompt <String>] [-TimeoutSharedVoicemailAudioFilePrompt <Guid>] [-EnableTimeoutSharedVoicemailTranscription <Boolean>] [-EnableTimeoutSharedVoicemailSystemPromptSuppression <Boolean>] [-NoAgentApplyTo <String>] [-NoAgentDisconnectTextToSpeechPrompt <String>][-NoAgentDisconnectAudioFilePrompt <Guid>] [-NoAgentRedirectPersonTextToSpeechPrompt <String>] [-NoAgentRedirectPersonAudioFilePrompt <Guid>] [-NoAgentRedirectVoiceAppTextToSpeechPrompt <String>] [-NoAgentRedirectVoiceAppAudioFilePrompt <Guid>] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt <String>] [-NoAgentRedirectPhoneNumberAudioFilePrompt <Guid>] [-NoAgentRedirectVoicemailTextToSpeechPrompt <String>] [-NoAgentRedirectVoicemailAudioFilePrompt <Guid>] [-NoAgentSharedVoicemailTextToSpeechPrompt <String>] [-NoAgentSharedVoicemailAudioFilePrompt <Guid>] [-EnableNoAgentSharedVoicemailTranscription <Boolean>] [-EnableNoAgentSharedVoicemailSystemPromptSuppression <Boolean>] [-ChannelId <String>] [-ChannelUserObjectId <Guid>] [-ShiftsTeamId <String>] [-ShiftsSchedulingGroupId <String>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-WelcomeTextToSpeechPrompt <String>] [-IsCallbackEnabled <Boolean>] [-CallbackRequestDtmf <String>] [-WaitTimeBeforeOfferingCallbackInSecond <Int16>] [-NumberOfCallsInQueueBeforeOfferingCallback <Int16>] [-CallToAgentRatioThresholdBeforeOfferingCallback <Int16>] [-CallbackOfferAudioFilePromptResourceId <Guid>] [-CallbackOfferTextToSpeechPrompt <String>] [-CallbackEmailNotificationTarget <Guid>] [-ServiceLevelThresholdResponseTimeInSecond <Int16> ] [-ComplianceRecordingForCallQueueTemplateId <List>] [-TextAnnouncementForCR <String>] [-CustomAudioFileAnnouncementForCR <Guid>] [-TextAnnouncementForCRFailure <String>] [-CustomAudioFileAnnouncementForCRFailure <Guid>] [-ShouldOverwriteCallableChannelProperty <Boolean>] [-SharedCallHistoryTemplateId <String>] [-AutoRecordingTemplateId <String>] [-SharedVoicemailTriageSettingsTemplateId <String>] [<CommonParameters>]
 ```
 
 ## DESCRIPTION
@@ -58,7 +58,18 @@ The New-CsCallQueue cmdlet creates a new Call Queue.
 > - -NoAgentRedirectVoicemailAudioFilePrompt
 >
 > Shared call history
+> - -SharedCallHistoryTemplateId
+>   
+> Automatic recording
 > - -AutoRecordingTemplateId
+>   
+> Automatic triage of Shared Voicemails with AI
+> - -SharedVoicemailTriageSettingsTemplateId
+>
+>  The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time.
+>
+> - -AutoRecordingTemplateId
+> - -SharedVoicemailTriageSettingsTemplateId 
 >
 > Authorized users can't edit call queues with these features enabled:
 > - The call exception routing when the destination directly references another Auto attendant or Call queue
@@ -1167,9 +1178,9 @@ Accept pipeline input: False
 Accept wildcard characters: False
 ```
 
-### -SharedCallQueueHistoryTemplateId
+### -SharedCallHistoryTemplateId
 
-The SharedCallQueueHistoryTemplateId parameter indicates the Shared Call History template to apply to the call queue.
+The SharedCallHistoryTemplateId parameter indicates the Shared Call History template to apply to the call queue.
 
 > [!NOTE]
 > `-ConferenceMode` must be set to $true
@@ -1189,6 +1200,26 @@ Accept pipeline input: False
 Accept wildcard characters: False
 ```
 
+### -SharedVoicemailTriageSettingsTemplateId
+
+The SharedVoicemailTriageSettingsTemplateId enables automatic triage of Shared Voicemails using a compliant Substrate Large Language Model (LLM). It also specifies which additional LLM‑generated fields are added to each shared voicemail message, including the importance flag, summary, suggested actions, and categories. All data is processed in real time and stored in Exchange as part of the delivered voicemail message.
+
+> [!NOTE]
+> Voicemail transcription must be enabled in your Voicemail Policies. The LLM‑based triage process relies exclusively on the voicemail transcription. If the tenant’s configured language is not supported for voicemail transcription, no transcription will be generated and automatic triaging will not occur.
+>
+
+```yaml
+Type: String
+Parameter Sets: (All)
+Aliases:
+
+Required: False
+Position: Named
+Default value: None
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
 ### -ShiftsSchedulingGroupId
 
 Id of the Scheduling Group to connect a call queue to.