01a0a06f - Count a bot auto-response as an answer in the open-ticket grouping

[TaprootFreakAI]

EN:
A ticket the support bot already answered no longer sits under Awaiting reply with a waiting badge. It is grouped as Answered and only returns to Awaiting reply when the customer writes again. Waiting hours and the overview escalation tiles follow the same rule. This takes over #1467 onto current develop.

DE:
Ein Ticket, auf das der Support-Bot schon geantwortet hat, steht nicht mehr unter Awaiting reply mit Warte-Badge. Es liegt unter Answered und kommt erst zurück, wenn der Kunde wieder schreibt. Wartezeit und Eskalations-Kacheln folgen derselben Regel. Das übernimmt #1467 auf den aktuellen develop.

Details

needsReply in src/util/support-stats.ts no longer treats AutoResponder as our turn. customerWaitingHours uses that function, so bot-answered tickets no longer show a waiting time. isUnassigned is unchanged (bot as clerk still renders Unassigned). Tickets without any message stay in Awaiting reply.

Tests: support-stats.test.ts (bot reply = answered, ticket returns on the next customer message, waiting timer null after a bot reply), support-issue-table.test.tsx (escalated badge sample now uses a customer message). The e2e/realunit-support.spec.ts grouping comment is updated; fixture data and assertions are unchanged.

Measured coverage on Node 20 for support-stats.ts and issue-table.tsx: 100/100/100/100 (46 tests). Declared: no Playwright baseline change (no rendered screen changes; the local seed has no bot-answered tickets).

Supersedes #1467 (same behaviour, rebased onto current develop).

[github-actions]

dfx pr guard

EN: Thanks for your contribution! This repository follows A38. A38 pass: author local-CI report accepted for this head.

DE: Danke für deinen Beitrag! In diesem Repository gilt A38. A38 pass: Autor-Local-CI-Report für diesen Head akzeptiert.

Details

• A38 standard: https://github.com/DFXswiss/agent/blob/c4a88edb023d1d837d9eaf31253f7282d9985204/docs/a38.md
• Active policy: https://github.com/DFXswiss/app/blob/4cd6c23969a42c8e123be414d1597661dbc00d93/.github/a38.json
• Base: 4cd6c23969a42c8e123be414d1597661dbc00d93; policy revision: 4cd6c23969a42c8e123be414d1597661dbc00d93.
• Save the active revision of .github/a38.json as /tmp/a38-policy.json before running.
• Guard docs: https://github.com/DFXswiss/agent/blob/c4a88edb023d1d837d9eaf31253f7282d9985204/docs/a38-guard.md
• Required jobs: Lint and Markdown format
• Problems: none
• For a workflow/policy migration, another maintainer must submit an approved review with A38-POLICY-APPROVAL:v1 head=c0219d3c96402d46e6394fa739d92b2362a18b00 base=4cd6c23969a42c8e123be414d1597661dbc00d93.
• Run (outside the repo output paths): python -m agent_cli.a38 run --repo . --policy /tmp/a38-policy.json --base-sha 4cd6c23969a42c8e123be414d1597661dbc00d93 --output /tmp/a38-report.md --logs-dir /tmp/a38-logs --repository DFXswiss/app
• Publish: post the complete generated report as a pull-request comment using the PR author's account, preserving its report block.

[TaprootFreakAI]

EN:
The A38 report below records the checks, results and durations.

DE:
Der A38-Bericht unten dokumentiert die Prüfungen, Ergebnisse und Laufzeiten.

Details

Check / Prüfung	Duration / Laufzeit	Result / Ergebnis	Exit code
lint: Lint and Markdown format	74 s	pass	0

Durations rounded up to whole seconds / Laufzeiten auf ganze Sekunden aufgerundet.

Original report / Originalbericht

{
  "head": "c0219d3c96402d46e6394fa739d92b2362a18b00",
  "private": false,
  "recorded_at": "2026-09-14T16:17:25Z",
  "repo": "DFXswiss/app",
  "required": [
    "lint"
  ],
  "runs": [
    {
      "command": "agent a38 job commands --config '{\"env\":{\"CI\":\"true\"},\"npm\":{\"canaries\":[\"react-app-rewired/package.json\",\"react-scripts/package.json\",\"typescript/lib/typescript.js\",\"prettier/package.json\"],\"node_major\":20},\"steps\":[[\"npm\",\"run\",\"lint\"],[\"npm\",\"run\",\"format:md:check\"]]}'",
      "duration_s": 73.94543062499724,
      "exit_code": 0,
      "id": "lint",
      "name": "Lint and Markdown format",
      "result": "pass",
      "timeout_s": 600.0
    }
  ],
  "schema": "dfx-local-ci/v1"
}

[TaprootFreakAI]

EN:
Ready after 1 review pass.
A bot auto-response now counts as an answer, so the ticket leaves Awaiting reply until the customer writes again.

DE:
Bereit nach 1 Review-Durchlauf.
Eine Bot-Antwort zählt als Antwort, das Ticket bleibt nicht mehr unter Awaiting reply, bis der Kunde wieder schreibt.

Details

Review: quality and logic, one pass, 0 findings at head c0219d3c. Coverage of src/util/support-stats.ts and src/components/support/issue-table.tsx measured 100/100/100/100 (Node 20, 46 tests). A38 light jobs pass (lint + format:md:check). GitHub checks on this head: Lint and Markdown format, Build and test, Full-stack E2E, review, CodeQL, dfx pr guard.

No Playwright baseline change (comment-only e2e grouping note; no rendered screen change). isUnassigned unchanged.